Mail Clerk/Administrative Assistant

The Mail Room & Administrative Assistant plays a key role in supporting the day-to-day operations of the organization by ensuring the efficient handling and distribution of incoming and outgoing mail, documents, and business correspondence. This position provides administrative support across multiple departments, maintains document management processes, and assists with a variety of operational activities. The incumbent collaborates with employees, branch offices, brokers, courier services, and external vendors to facilitate the timely flow of information and support the smooth operation of business functions. Backup support for reception, document assembly, and other administrative responsibilities is also an important aspect of the role.

Key Responsibilities :

• Receive, sort, distribute, and prepare incoming and outgoing mail, courier shipments, and registered mail.
• Print, assemble, distribute, and track policy documents, business correspondence, and materials received through corporate mailboxes.
• Ensure mail and documents are processed accurately and within established service timelines.
• Maintain filing systems, administrative records, and document archiving processes.
• Provide administrative support for broker services, including supply requests, shipments, and onboarding activities.
• Review and reconcile courier and postage invoices, investigate discrepancies, and maintain related records.
• Support day-to-day office operations through a variety of administrative and operational tasks.
• Provide backup support for Reception, Document Assembly, claims cheque processing, office supply ordering, and other duties as assigned.

Qualifications and Experience

• High school diploma or equivalent.
• Previous office administration experience, preferably in a mail room, records management, or administrative support environment.
• Experience in an insurance or professional office setting is considered an asset.

Skills and Competencies

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Strong interpersonal and communication skills.
• Professional customer service and telephone etiquette.
• Proficiency with Microsoft Office applications, including Outlook.

What We Offer

• Competitive compensation and comprehensive benefits coverage to provide you with peace of mind.
• Flexible vacation and personal days, because maintaining a healthy work-life balance matters.
• Retirement savings program and access to virtual healthcare services to support your overall well-being.
• Company events and activities, including social gatherings, professional development opportunities, wellness initiatives, and more.
• And much more, all within an environment where you can grow, thrive, and build a rewarding career.